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Refund and Return Policy

Effective Date: 15 July 2024

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1. Overview

At Mahroc Europe, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your upcycled and handcrafted designer bag, you may be eligible for a refund or return in accordance with the terms outlined below.

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2. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Timeframe: You have 14 calendar days from the date you received your item to request a return.

  • Process: To initiate a return, please contact us at anildorukhan@gmail.com with your order number and details of the product you wish to return. We will provide you with instructions on how to send your item back to us.

  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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3. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

  • Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    • Any item that is returned more than 14 days after delivery.

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4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at anildorukhan@gmail.com with details of the defect or damage.

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5. Non-Returnable Items

  • Gift cards

  • Custom-made or personalized items

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6. Refunds for Sale Items

  • Only regular priced items may be refunded; sale items are not eligible for a refund.

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7. Consumer Rights

  • Nothing in this policy affects your statutory rights as a consumer. For more detailed information about your rights, you can contact your local consumer advisory service.

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8. Contact Information

If you have any questions or concerns about our refund/return policy, please contact us at:

  • Email: anildorukhan@gmail.com

  • Phone: +351968509607

  • Address: Rua do Olival 184, Andar 2, Alcantara, Lisbon, Portugal 1200-739

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